This Refund Policy explains when and how refunds are issued for GymlyCRM subscription payments. It applies alongside our Cancellation Policy and our Terms of Service.
1. Refund eligibility
- Cancelling a subscription does not automatically trigger a refund for the current billing period already paid for — see our Cancellation Policy for how cancellation itself works
- If you believe a payment was charged in error, or a renewal was processed after you had already cancelled, you're eligible for a refund of that specific charge
- We do not offer partial refunds for a billing period that has already started and been actively used
- Refund requests must be made within 7 days of the payment date
2. How to request a refund
Contact us at the details in Section 5 below with your gym name, the payment date, and the reason for the request. We review each request individually and will let you know our decision.
3. Refund processing time
Where a refund is approved, it's issued back to the original payment method or bank account used for the payment, typically within 7–10 business days of approval.
4. Exceptions
We reserve the right to decline a refund request that doesn't meet the criteria above, or where we have reason to believe the account was used in violation of our Terms of Service.
5. Contact us
Questions about this policy, or to request a refund: hello@gymlycrm.com
GymlyCRM
A1/42 Sadaf CHS, Scheme 33
Karachi, Sindh, Pakistan
+92 300 2107971
